Recent statistics show that more than 4 out of 10 Twitter users follow specific companies or brands on Twitter. Of course, you should also be using social media tools to follow your own company or brand, so that you can find out what people are saying about you. But who else is following you? If you’re not building your brand, interacting with your current customer base, providing customer service, developing relationships with key bloggers and media people in your sphere, and building buzz for your events or products, you’re not taking full advantage of Twitter for your business.
Create both business and personal accounts
Even if you’re a one-person shop, you should have both a business and personal Twitter account. The business account, by its nature, is more formal, used to discuss things that are relevant to the business as a whole such as press coverage, product releases, and sponsored events. The personal account puts a human face on the business, and is used for relationship building. Use your business name or brand in your account name, and avoid unprofessional underscores or numbers.
Customise your account profiles
Edit your new profile, and add a profile graphic. This should be your logo for your business account, and a photo showing your face or you engaged in your favourite sport for a personal account. Enter your company’s full name, location, and website. You only have 160 characters to create a compelling Twitter bio for your business or personal account, so leave out the puffery and cut to the chase. What can you tell people that will convince them your tweets are worth following? Remember to tell them what’s in it for them, without sounding like you’re begging for followers.
A picture is worth a thousand words
For a professional image, you should create (or outsource the creation of) a custom background image that can be easily scaled for different sizes of screens, and a custom header image. These images should be simple and easily understood graphics for people who may not be familiar with your brand. So, for example, the custom header of a manufacturing company could include pictures of their products and the custom header for a service company could include a group photograph of their employees. The custom background image for each company would be a simple combination of graphics and short text such as the company’s slogan or marketing catch phrase.
Once your profiles have been customised, you can begin creating tweets, finding people and businesses to follow, and attracting followers of your own. You only get one chance to make a good first impression, so ensure that your profile will give visitors the best possible impression of your company before doing anything else.
The Internet Marketing Academy